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Revenue Auditors gather system reports and data and verify that all required paperwork is dropped to enable the proper recording of revenue. Ensure compliance with company policy & procedures, Minimum Internal Control Standards (MICS) and Tribal Internal Control Standards (TICS).
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Qualified individual will maintain JRCH buildings and surrounding facilities in an orderly condition by performing the following duties while providing customer service to JRCH internal and external guests. Casino Facilities team members will complete all daily work assigned by following the direction of the supervision team and understanding and following the departmental policies and procedures. This will be achieved by arriving at the assigned work area prepared to begin the assigned shift on time and with all necessary tools and information. The Casino Facilities team member will acknowledge that communication is the responsibility of both the management team and themselves and therefore will communicate to management on a daily basis any needs or questions.
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Cleans and organizes individual guestrooms and units daily, including the lobby and public facilities (such as lobby restrooms, telephone areas, the front desk, and offices) to ensure they are kept in a neat and clean condition Responsible for implementing laundry procedures to operate the laundry department in a cost effective and efficient manner.
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Cooks are responsible for achieving all standards for basic food preparation, cooking and presentation of menu items. Cooks are assigned to a primary outlet but may be required to assist in other outlets when needed or at special events.
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The Guest Service Agent will help create a positive guest experience by determining the individual needs of our guests and matching it with relevant Jackson Rancheria products and services. This is done by the top-quality handling of telephone calls, answering questions about the Jackson Rancheria, booking reservations, processing payments, mailing documents and various other daily office duties. The Guest Service Agent represents the Hotel to the guest throughout all stages of the guest's contact with the hotel.
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The Cashier/Host is responsible for providing pleasant, prompt and efficient guest service while seating guests in restaurants, taking and preparing orders, and processing payment transactions.
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The Security Officer is responsible for understanding and complying with Company and Security department policies and procedures. Under direction from the Security Shift Supervisor and Shift Manager performs the following essential duties and other duties as assigned.
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The Main Banker records transactions in the casino computer program and processes all disbursements and receipts of monies to or from the Casino Cage and/or Vault. The Main Banker issues operating banks and processes return banks from all cash handling outlets as well as issue Slot Jackpot payouts and Table Games chip fills. Will also work as a Cage Cashier as needed.
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Provide 24/7 oversight, implementation, analysis, and support of the Jackson Rancheria IT Security Program. Ensure and uphold the Defense-in-Depth (DiD) strategy in protecting the confidentiality, integrity, availability and the adherence to regulation compliance. This includes technical safeguards, security analysis, and enforcing policies and procedures. Implement and design security safeguards to mitigate and respond to security risks and security breach. Plan and coordinate security rules and access authorization with IT management. Configure, maintain, and audit regularly user access controls and accounts. Monitor security events and provide lead incident handling role.
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Responsible for providing an entertaining, fun atmosphere to guests while dealing Table Games according to the rules of the game being played. Deals the following games: Blackjack (single deck, double deck, and six deck, Spanish 21), Pai Gow Variants, 6 Card Fortune Pai Gow, 3 Card Poker, 4 Card Poker, Ultimate Texas Hold’em, DJ Wild & 3 Card Blitz. Other games may be required in the future. All game types have various side bets & rules that are subject to change. Poker certified Dealers will deal Poker as assigned.
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The Count Room Clerk shift is 2:45am until the end of processing each day, typically between 9:00am and 11:00am.
The Count Room Clerk counts and verifies funds from slot machines, table games and ticket redemption machines.
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The Player’s Club Representative (Rep) is an Excellence in Guest Service ambassador for JRCR. The mission, responsibilities and accountability of the Player’s Club Rep pertain to professionalism, positive/friendly interaction and compatibility with external/internal guests at all times. Competency in relation to verbal and non-verbal communication skills is mandatory in this highly visible position. The Player’s Club Rep maintains the highest level of propriety in relation to company and department standards. These include honesty, integrity, ethical, loyal, personal and business traits that must be exhibited on a daily basis. Lastly, the Player’s Club Rep is expected...
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The Rancheria Security Officer is responsible for understanding and complying with Company and Security department policies and procedures. The primary responsibilities include maintaining and securing Rancheria Reservation fixed post entry gates, off site properties, access to remote Reservation areas and dispatching calls for the appropriate personnel to these areas.
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Provide 24/7 advanced to expert level support of the enterprise desktop, gaming and non-gaming applications, peripherals, networked and non-networked devices including the ability to identify, research, and resolve technical problems. Manage software installation and upgrades projects. SQL supports mission-critical gaming and casino systems by providing full-stack application and database support. This role focuses on MS SQL Server scripting, stored procedure administration, performance troubleshooting. Make recommendations for improvements to current systems based on information gathered from end user surveys, trending reports, and system and application analysis. Install, configure, troubleshoot, and maintain operating systems, application...
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Responsible for an assigned bank of currency and coin, services and interacts with Casino guests by performing the following duties.
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Handles all incoming merchandise/supplies and maintains records regarding inventory and supplies for the Retail department.
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The Print Shop Operator participates in the print production processes for the Print Shop Department ensuring the completion of all print jobs and corresponding duties.
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The MEP Technician III is a senior-level role responsible for advanced troubleshooting, repair, and system oversight. This position can perform higher complexity mechanical, electrical, and plumbing work.
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Responsible for providing an entertaining, fun atmosphere to guests while dealing Poker games according to the rules of the game being played.
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Responsible for providing an entertaining, fun atmosphere to guests while dealing Table Games according to the rules of the game being played. Deals the following games: Blackjack (single deck, double deck, and six deck, Spanish 21), Pai Gow Variants, 6 Card Fortune Pai Gow, 3 Card Poker, 4 Card Poker, Ultimate Texas Hold’em, DJ Wild & 3 Card Blitz. Other games may be required in the future. All game types have various side bets & rules that are subject to change. Poker certified Dealers will deal Poker as assigned.