The Slot Tech I is responsible for troubleshooting, repairing, and maintaining slot machines in accordance with established policies, procedures, and regulations.

• Ensure that each guest receives outstanding service by creating a friendly environment and following Jackson Rancheria Guest Service Guidelines.
• Prepare games for operation, including optioning, software and parts compatibility checks, installation, preventative maintenance, and functional testing.
• Troubleshoot and repair game malfunctions to the modular level using diagnostic tools and approved replacement parts.
• Assist Slot personnel when called for machine malfunction, to verify jackpots when required per regulations and assist in resolving guest disputes related to gaming machines.
• Assist with installation of gaming hardware and software.
• Maintain equipment and personal tools required for the position.
• Maintain working knowledge of multiple vendors’ product lines.
• Remain current on all compliance requirements.
• Stay informed of procedure and policy changes.
• Communicate parts usage and inventory needs to appropriate personnel.
• Submit Action Requests for known product deficiencies and keep management informed of recurring issues, trends, and concerns.
• Respond to radio and phone service calls while providing excellent guest service.
• Read, understand, and follow manuals and documentation related to game and equipment installation, configuration, and settings.
• Perform fill and drop functions for Ticket Redemption and Jackpot machines.

EDUCATION and/or EXPERIENCE

• One to two years related experience with network technologies such as ethernet; pc hardware and software troubleshooting; working with AC/DC electrical components and/or training preferred.

Pay range: $23.00 - $29.90 per hour

This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.