The Mercantile Supervisor performs supervisory duties at the Gift Shop as described below.

• Ensure that each guest receives outstanding service by creating a friendly environment and following Jackson Rancheria Guest Service Guidelines.
• Supervises the Gift Shop staff and assists department management with monitoring and managing workplace conflict and providing leadership that enables the team to work productively together.
• Trains staff to perform all job functions associated with their position and provides coaching to continually improve the guests experience and sales.
• Interacting with guests, co-workers, vendors and JR employees in a professional, friendly and ethical manner.
• Comply with established written policies and procedures.
• Maintain a positive and professional attitude as well as a professional appearance at all times.
• Handle guest complaints or transgressions in a professional, courteous manner that is consistent with Company policies and procedures.
• Execution of promotional activities as directed by management.
• Operation of POS/cash registers, associated sales and verification machines, and resultant cash handling.
• Maintenance of product displays and merchandise by sweeping, dusting, cleaning, organizing, rotating and restocking daily so that products are fresh, safe and appealing.
• Perform inventory counts to assist in ordering and reporting processes.
• Compliance with all laws and regulations governing the sale of cigarettes.
• Thoroughly understands and adheres to proper credit and cash-handling policies and procedures.
• Reports any unusual occurrences or requests to Mgmt.
• Inventory, pricing, tagging and ordering of gifts, jewelry, apparel, candy, cigarettes, sundries and beverages.
• Maintain the flow of inventory from storage areas to retail venues.
• Provide for the safety and security of employees and property.
• Oversee completion of established goals for designated shift. Delegate work assignments to staff. Monitor the progress, completion, effectiveness and efficiency of delegated work assignments.
• Make recommendations to increase productivity, lower costs, boost sales, improve guest and/or employee satisfaction, and any other suggestions that might improve outlet appearance, quality, safety and/or profitability.
• Other supervisory tasks may include but are not limited to conducting inventory, compiling and submitting reports, budgeting, employee evaluations, compiling and reconciling daily sales, ordering, maintaining and controlling cash operations, scheduling, and time keeping for payroll.

EDUCATION and/or EXPERIENCE
• Previous experience in retail sales and supervisory experience preferred.

Pay range: $21.00 to $27.30 per hour

 *Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.

This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.