Jackson Rancheria Casino Resort

  • Specialist, IT Services

    Job Locations US-CA-Jackson
    Posted Date 2 weeks ago(11/2/2018 3:14 PM)
    ID
    2018-4326
    Category
    Information Technology
    Minimum Salary Range
    USD $21.92/Hr.
    Maximum Salary Range
    USD $28.50/Hr.
    Shift
    Day Shift
    Type
    Regular Full-Time
  • Overview

    Provide moderate to advance level enterprise desktop, gaming and non-gaming applications, peripherals, networked and non-networked devices support including the ability to identify, research, and resolve technical problems. Install, configure, troubleshoot, and maintain operating systems, application software, and related utilities to provide efficient and reliable system operation.

    Responsibilities

    • Provide moderate to advanced technical support of an enterprise desktop environment and applications.
    • Install and maintains network connected hardware and software, including services, peripherals, desktop PC, Virtual Desktop devices, printers, gaming devices connectivity, kiosks, and miscellaneous devices.
    • Perform moderate to advance level system and application support which may include gaming systems, non-gaming, accounting/financial systems, various Casino and Back of House, and tribal systems and applications.
    • Perform basic to moderate administration of Active Directory, email, and various application user accounts.
    • Respond to incidents and create service requests using the service desk tracking system.
    • Prepares and maintains documentation for IT support (i.e., desktop procedures, end-user help guidelines, trouble-shooting guides and hardware and application installation procedures).
    • Assist with support of various server operating systems and hardware.
    • Assists in communicating and coordinating scheduled maintenance and downtime with internal customers.
    • Assist with compliance efforts pertaining to the Minimum Internal Control Standards for IT requirements.
    • Participate in a team oriented environment
    • Other duties may be assigned as needed

    Qualifications

    EDUCATION and/or EXPERIENCE

    • • A.S. or equivalent in Technical Institution (Two year degree). 
    • • 2-3 years experience in the field or a related area 
    • • Microsoft Certified Desktop Support Technician certificate or related Microsoft certification preferred
    • • CompTIA N+ Certification preferred
    • • CompTIA A+ certificate preferred
    *Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.
     

    This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.

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