Jackson Rancheria Casino Resort

  • Analyst, IT Systems

    Job Locations US-CA-Jackson
    Posted Date 2 weeks ago(10/5/2018 5:07 PM)
    Information Technology
    Minimum Salary Range
    USD $69,200.00/Yr.
    Maximum Salary Range
    USD $90,000.00/Yr.
    Day Shift
    Regular Full-Time
  • Overview

    Provide 24/7 advanced to expert level support of the enterprise desktop, gaming and non-gaming applications, peripherals, networked and non-networked devices including the ability to identify, research, and resolve technical problems.  Manage software installation and upgrades projects.  Make recommendations for improvements to current systems based on information gathered from end user surveys, trending reports, and system and application analysis.  Install, configure, troubleshoot, and maintain operating systems, application software, and related utilities to provide efficient and reliable system operation.  Provide coordination of network and PC support solutions and project management. Perform system and application analysis to improve performance and security. Create procedure, manual and documentation for use in the IT support structure.  Provide administration of gaming, hospitality, point of sales, accounting/financial, various casino, back of house, and tribal applications.


    • Requires 24/7 on call phone support when assigned to include the use of discretion and independent judgment with respect to decision making that affects all areas of IT support.
    • Perform system and application analysis including consulting with users to determine functional specifications and providing a recommendation to improve performance and security.
    • Defines application problem by conferring with clients; evaluating procedures and processes.
    • Identify opportunities that can improve efficiency of business processes.
    • Identifying options for potential solutions and assessing them for both technical and business suitability.
    • Drawing up specific proposals for modified or replacement systems.
    • Develops solution by preparing and evaluating alternative workflow solutions.
    • Validates results by testing programs and systems.
    • Ensures operation by training client personnel; providing support.
    • Ensuring that budgets are adhered to and deadlines met
    • Provides reference by writing documentation.
    • Coordinate and manage projects related to software installation and upgrade.
    • Perform advanced to expert level administrative system and application support which may include gaming systems, non-gaming, accounting/financial systems, various Casino and Back of House, and tribal systems and applications.
    • Perform advanced administration of Active Directory, email, and various application user accounts.
    • Communicating and coordinating scheduled maintenance and downtime with internal customers.
    • Respond to incidents and create service requests using the service desk tracking system.
    • Prepare and maintain manual and documentation for IT support (i.e., desktop procedures, end-user help guidelines, trouble-shooting guides and hardware and application installation procedures).
    • Install, configure, troubleshoot, and maintain network connected hardware and software, including services, peripherals, laptop and desktop PC, Virtual Desktop devices, printers, gaming device, kiosks, and miscellaneous devices.
    • Assist with support of various server operating system and hardware. 
    • Assist with compliance efforts pertaining to the Minimum Internal Control Standards for IT requirements.
    • Assist with effective methods of IT procurement and product review.
    • Assist with Change Management and Disaster Recovery Plan and testing.  This includes policy, procedures, and documentation in accordance to JRCR, NIGC MICS, and industry standards.
    • Assist with the design and implementation of desktop deployments and operating system upgrades.
    • Assist with the coordination of third-party maintenance for enterprise level hardware and software.
    • Assist with IT procurement and product review.
    • Other duties may be assigned as needed




    • 2-4 years of professional experience with advanced level of competency in the Microsoft enterprise desktop and server environment
    • 2-4 years of professional experience with advanced to expert level of competency in the casino gaming applications portfolio: Aristocrat Oasis 360, IGT TableID, Marketing kiosks, etc.
    • 2-4 years of professional experience with advanced to expert level of competency in the casino non-gaming applications porfolio:  Infogenesis POS, GHS, CIS technology, EATEC, Insperity, Ultipro, Coolsigns, Sage, Opera, etc.
    • Advanced skills with MS-Office Suite
    • Ability to adapt in supporting and using specialized applications
    • Network, systems, and application security
    • Working knowledge and understanding of Change Management and Disaster Recovery Plan
    • Feasibility Study / Needs Assessment
    • Project Management
    • Good verbal and writing skills to assist with presentations, documentation and inter-office communication.
    • Work effectively in a team environment
    • Can work independently without supervision
    • Analytical thinker, detail oriented and a decision maker
    • Knowledge of the National Indian Gaming Commission:  Minimum Internal Controls Standards for IT
    • Must be able to provide courteous and professional customer service to customers and fellow IT team members.
    • Good verbal and writing skills to include presentations, documentation and inter-office communication.


    • High school diploma or general education degree (GED), A.S. or equivalent in Technical Institution (Two year degree).
    • Four year degree in Computer Science or equivalent years of experience
    • 3-4 years experience in the field or a related area
    • The individual should have Microsoft certification or equivalent experience with current Windows Server, and Windows enterprise environments.


    *Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.


    This is not a smoke free workplace.  Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.


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