Provide 24/7 advanced to expert level support of the enterprise desktop, gaming and non-gaming applications, peripherals, networked and non-networked devices including the ability to identify, research, and resolve technical problems. Manage software installation and upgrades projects. Make recommendations for improvements to current systems based on information gathered from end user surveys, trending reports, and system and application analysis. Install, configure, troubleshoot, and maintain operating systems, application software, and related utilities to provide efficient and reliable system operation. Provide coordination of network and PC support solutions and project management. Perform system and application analysis to improve performance and security. Create procedure, manual and documentation for use in the IT support structure. Provide administration of gaming, hospitality, point of sales, accounting/financial, various casino, back of house, and tribal applications.
EDUCATION and/or EXPERIENCE
*Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.
This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.