Responsible for providing pleasant, prompt and efficient guest service, payment transactions and serving alcoholic and non-alcoholic beverages.
Delivers prompt efficient and courteous service of food and beverages to guests in accordance with venue standards.
Accurately enters food and beverage orders into point of sale system.
Handles small to large sums of money, coupons, comps, credit cards and other forms of payment.
Counts currency and gives proper change during cash transactions.
Respectfully request and receives payments from guests when required.
Adheres to established cash handling policies and procedures including the Variance policy.
Knows and can communicate information about venues, menus and pricing.
Ability to answer questions pertaining to the ingredients in food items being sold
Communicates with guest in a respectful, friendly and diplomatic fashion to answer guest inquiries and concerns.
Compose and be knowledgeable of standard alcoholic and non-alcoholic drinks and wines specific to restaurant bar.
Plan and maintain par levels for bar inventory.
Responsible for learning suggestive selling techniques and using them during services.
Resolves guest concerns and/or refers them to the appropriate personnel when necessary.
Initiates dialogue and develops rapport with customers by learning their names, favorite drinks and food items.
Maintains a professional attitude and appearance at all times.
Ability to recognize and stock proper items as needed.
Ability to work effectively in an environment with constantly changing conditions.
Must have knowledge of and follow proper food handling and health and safety regulations
Performs pre-busing of tables on a continual basis, keeping tables free of dirty dishes and excess clutter
Answers telephones and guest questions in a professional manner.
Takes and expedites food orders.
Creates a fun atmosphere for casino guests and employees.
Performs other tasks as assigned by management
EDUCATION and/or EXPERIENCE
• A minimum of six months to 3 years of consistent and relevant cash handling, customer service and alcoholic/non-alcoholic beverage service at a bar or casual/fine dining environment.
• Must be able to accurately handle cash, count change and process all other tender methods
*Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.
This is not a smoke free workplace. Although we employ state-of-the-art air filtration systems, cigarette smoke is in the work environment.