Jackson Rancheria Casino Resort

  • Usher

    Job Locations US-CA-Jackson
    Posted Date 5 months ago(7/27/2018 7:14 PM)
    ID
    2018-4074
    Category
    Marketing
    Minimum Salary Range
    USD $11.00/Hr.
    Maximum Salary Range
    USD $11.00/Hr.
    Shift
    All
    Type
    Regular Part-Time
  • Overview

     

    The Usher is responsible for helping guests find their seats during performances such as concerts and special events.

    Responsibilities

    • Ensure that each guest receives outstanding service by creating a friendly environment and following Jackson Rancheria Guest Service Guidelines.
    • Greet patrons upon entrance to the venue.
    • Check tickets and provide guidance to seats.
    • Show patrons where to find exits, bathrooms, and concession stands.
    • Answer various questions about the property or event.
    • Ensure all patrons' needs are met.
    • Seat patrons in an orderly fashion.
    • Refer disorderly or obnoxious patrons to security.
    • Distribute programs or event schedules.
    • Hold doors open for patrons as they exit.
    • Provide assistance to patrons with special needs.
    • Light the way with flashlights when patrons leave their seats.
    • Ensure exit pathways are properly lit.
    • Ensure nothing is obstructing exits.
    • Remove debris in concert area and smooth down wrinkles in rugs

    Qualifications

    EDUCATION and/or EXPERIENCE

     

    • No experience is required, though previous experience in a guest service related position would be preferred.

     

    *Shift Differential: Non-Exempt employees will receive a $1.00 per hour shift differential for any hours worked between 10:00pm and 6:00am.

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